FAQ

Q. When will my order be shipped?

A. Shipping can take 3-7 business days to be shipped in the US.

Note; that the shipment can result in a delay on launch day's of new products, due to the processing of many orders at the same time.

Q How long does processing time take for shipping?

A. Our processing time is 1-3 business day.Once we received your order, we will start processing the same.

Note; that the process time can result in a delay on launch day's of new products, due to the processing of many orders at the same time.

Q. Who is your Retailer?

A. All our packages are sent via USPS.

Q. Do you provide Tracking Number for my purchase?

A. Yes, we do once your order is being process you'll received a email with your tracking number.

Q.What's your method of payments?

A. We accept Visa, Master Card, Credit Cards and PayPal.

Q.What do I have to do If my item arrives broken due to the travel?

A. Please contact us at DreamTreasureService@gmail.com as soon as possible, we will work with you to solve the problem.

Q.Do you offer  International Shipments?

A. Yes, we do! But at the moment our Retailer (USPS) has suspend services for certain destinations due to the Covid-19, which means we only will be shipping to certain areas. Please consult the postal service and/or contact us before placing your order.

Q.How you Pre-Order Products?

A. Add Pre- Order item to your cart and follow the checkout process. Once your order is place you will get on a waiting list. Once we are fully in stock we will start processing, and following with the shipment. NOTE; If your order was placed with other items, we will shipped them together, unless you pace your Pre-Order separate.

Q. Do you offer Free Shipping? 

A. Yes, we offer Free Shipping in the USA when you spent $59.00 not including tax or fees.

Q.Do you Accept Returns?

A. No we do not accept Returns, unless you received a defective item due to the manufacturer or if we made a mistake and sent you the wrong item.

Q.Do you offer exchanges?

A. Yes, we do offer exchanges only if the item is defective due to manufacturer.

Note; that you can only exchange the item for the same or another item of the same value.

Q. What the cost for international Shipments?

A. We offer International Shipments for $12.99 via USPS.

Q. What I need to do for a exchange?

A. Please email customer service at DreamTreasureService@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Dream Treasure

Attn: Returns

RMA #

724 North Ave. Tarpon Springs Fl, 34689.

If you can't find a response for your question here, please don't hesitate in contact us at DeamTreasureService@gmail.com or you can send us a message in our chat below and we will try to answers all your questions as soon as possible.

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